privacy-policy | Last updated: [8 JUNE 2026]
DATA CONTROLLER
ETRA GOODIES S.L. ("Etra Agency", "we", "us") is the data controller responsible for the personal information collected through this website.
Company name: Etra Goodies S.L.
Tax ID (CIF): B70926811
Registered address: Carrer d'àlaba 140-146 08018 barcelona, Spain
Contact email: hello@etra.agency
INFORMATION WE COLLECT
We collect two main categories of personal data:
a) Information you provide directly. This includes details you submit through our contact form, newsletter sign-up, email communications, or business interactions — such as your name, email address, phone number, company, role, and the content of your message.
b) Information collected automatically. When you browse our website, we automatically collect technical data through cookies and similar technologies — including your IP address, browser type, device information, pages visited, referring URL, and time spent on the site.
PURPOSES OF PROCESSING
We process your personal data for the following purposes:
To respond to your inquiries and provide the information you request.
To manage and execute commercial relationships and contracted services.
To send communications, newsletters, or updates when you have given explicit consent.
To analyze website usage and improve our content, services, and user experience.
To comply with legal, tax, and accounting obligations under Spanish and European law.
LEGAL BASIS FOR PROCESSING
In accordance with Regulation (EU) 2016/679 (GDPR) and the Spanish Organic Law 3/2018 (LOPDGDD), our legal bases for processing your personal data are:
Consent — for marketing communications, newsletters, and non-essential cookies.
Performance of a contract — to provide services to our clients and partners.
Legitimate interest — to respond to inquiries, manage our business operations, and analyze website performance.
Legal obligation — to comply with tax, accounting, and other regulatory requirements.
SHARING YOUR INFORMATION
We do not sell, rent, or trade your personal data. We may share it only with:
Service providers acting on our behalf (hosting, analytics, email infrastructure, CRM, accounting) under data processing agreements compliant with Article 28 GDPR.
Public authorities or institutions when required by law.
Third parties strictly within the scope of a service you have explicitly contracted or consented to.
Some of our service providers may be located outside the European Economic Area. In such cases, we ensure that international transfers are protected by appropriate safeguards under Articles 44–49 GDPR, such as Standard Contractual Clauses approved by the European Commission.
DATA RETENTION
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal retention periods:
Contact form inquiries: up to 2 years from the last interaction.
Client data: for the duration of the commercial relationship and up to 6 years afterwards to comply with tax and accounting obligations.
Marketing communications: until you withdraw consent.
Cookies and analytics data: according to the retention periods specified in our Cookie Policy.
YOUR RIGHTS
Under the GDPR and LOPDGDD, you have the right to:
Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase your data (right to be forgotten) where applicable.
Restrict processing in certain circumstances.
Object to processing based on legitimate interest or for direct marketing.
Portability — receive your data in a structured, commonly used format.
Withdraw consent at any time, without affecting the lawfulness of prior processing.
Lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) at www.aepd.es.
To exercise any of these rights, please contact us at hello@etra.agency, including a copy of your ID or equivalent identification. We will respond within one month, as required by law.
COOKIES AND TRACKING TECHNOLOGIES
This website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. You can manage your preferences through our cookie banner or your browser settings.
For full details on the cookies we use, their purposes, and retention periods, please refer to our Cookie Policy.
DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction — including encryption, access controls, and secure infrastructure. However, no system is entirely immune to risk. We encourage you to use strong passwords and notify us immediately at hello@etra.agency if you suspect any unauthorized access to your information.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external sites. We recommend reviewing their privacy policies before sharing any personal data.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this page regularly. Continued use of our website after changes are published constitutes acceptance of the updated terms.
CONTACT
For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:
Etra Goodies S.L. Carrer d'àlaba 140-146 08018 barcelona, Spain, hello@etra.agency